QTC Education - Service Planning
Jun 30, 2025 - Jul 31, 2025
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Full course description
About this course
Course Snapshot
Learning Outcomes:
- Relate service planning principles to a councils' integrated planning framework
- Understand the role of elected members and officers in the council service planning and budgeting process
- Understand different components of service plan including service levels, financials and risks
- Explore the importance of service reporting, monitoring and assessment to achieve effectiveness and efficiency
Please find below the topics that will be covered.
- Service Planning introduction
- Prioritising Council services
- Current service reporting approaches
- Understanding service levels
- Developing service plans
- Understanding the cost of services
- Service performance monitoring and reporting
- Reviewing services
- Incorporating service planning in the budget process
This course is suited to council management and staff directly and indirectly involved is service planning related activities including business improvement teams, governance officers and council directors and managers looking to gain insight into local government service planning by implementing a service planning framework to guide decision making.
NOTE: This course is for Queensland Public Service staff only.
Participants will earn a digital badge upon completion of the course which can be shared across various online platforms so you can showcase your demonstrated skills and achievements.
The course will be delivered over 4 weeks and consist of weekly 2-hour virtual sessions. Please find the specific details below.
Week | Session/Delivery |
Week 1 | Virtual session: Thursday 10th July 2025 10:00am - 12:00pm AEST |
Week 2 | Virtual session: Thursday 17th July 2025 10:00am - 12:00pm AEST |
Week 3 | Virtual session: Thursday 24th July 2025 10:00am - 12:00pm AEST |
Week 4 | Virtual session: Thursday 31st July 2025 10:00am - 12:00pm AEST |
Commitment to all sessions within this course is essential for an optimised learning experience.
If you have any questions or general enquiries, please contact us at qtceducation@griffith.edu.au
Mr Michael Shave
Michael is an experienced executive level government senior consultant with oversight across a range of organisational service functions. Michael has over 24 years combined experience in financial strategy and operations, and in providing strategic advice particularly for the local government industry from both the private and public sectors. Michael has the ability to clearly articulate complex financial and other issues in terms easily understood by executives, board members and elected representatives.